Equitable Life Insurance

Welcome to customer support. Here you will find forms, contact information, answers to common questions and more.

Phone

Fax

Equitable may act on faxed instructions believed to be genuine but may also request an original signature before processing.

*Request complimentary translation services with customer service when foreign language support is needed. Follow the steps provided here.

Service requests or inquiries

Mailing address

Equitable
PO Box 1047
Charlotte, NC 28201- 1047

Express mail

Equitable
National Operations Center
8501 IBM Drive, Suite 150
Charlotte, NC 28262

Universal life policies with account numbers 24 000 000 - 24 999 999

Phone

(800) 342-4368
Monday - Friday 8:30 AM - 5:00 PM ET

Fax written request for service to

Mailing address

Equitable Life Administration Center
PO Box 6040
Lynchburg VA 24505

Payments

Payments without a bill should be sent to

Mailing address

Equitable
PO Box 1047
Charlotte, NC 28201- 1047

Express mail

Equitable
National Operations Center
8501 IBM Drive, Suite 150
Charlotte, NC 28262

Find a form

Online transactions and forms for products you own are available through your Equitable online account.

File a claim

Equitable is here to help you through this difficult time. You can quickly start your claim online and get personalized assistance when you need it.

By clicking on one of the choices below, you may print out the request form or you may log in or enroll for online account access to perform these transactions online.

• Change your address (PDF*)
• Beneficiary change (PDF*)
• Change allocations for future payments for Variable Life Contracts (PDF*)
• Transfer of amounts among investment options for Variable Life Contracts (PDF*)
• Policy Loan (PDF*)

Requests for policy loans for most variable life products may be submitted online.

The following service requests cannot be completed online at this time. A written request by the policy owner must be mailed to our administrative office. By clicking on one of the choices below, you may print the request form on your computer's printer. After completing and signing the form, mail it to the address on the form.

Policy information:

• Claim for Death Benefits
• Owner Change (PDF*)
• Name change (PDF*)
• Third Party Release of Life Insurance Information (PDF*)

Premium payments

• Premium - change payment frequency (PDF*)
• Request for Systematic Premium (PDF*)

Dividends

• Dividends - request in cash or to pay a premium (PDF*)
• Dividends - change how they are applied (PDF*)

Variable investment portfolios

• Asset Rebalancing (PDF*)
• Automatic Transfer Service (PDF*)

Please return your completed form to the address indicated.

* These forms are Adobe Portable Document Format (PDF) files. You can download the free Adobe Reader here.

Request a form be sent to you

Request these forms by calling VOICEIT, our toll-free interactive voice response system, at (800) 777-6510, available 24 hours a day, 7 days a week. If you need additional information, send us your request.

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© 2024 Equitable Holdings, Inc. All rights reserved

The content of this website does not constitute an offer of investments, insurance, or financial advice and makes no direct or indirect recommendation with respect to the appropriateness of any particular product, investment, investment-related option, or financial service. Unless otherwise noted, references to “Equitable” within discussions of proprietary insurance and annuity products apply specifically and exclusively to issuers Equitable Financial Life Insurance Company (Equitable Financial) (NY, NY) and/or Equitable Financial Life Insurance Company of America (Equitable America), an AZ stock company with an administrative office located in Charlotte, NC. Overall, Equitable is the brand name of the retirement and protection subsidiaries of Equitable Holdings, Inc., including Equitable Financial, Equitable America, and Equitable Distributors, LLC. Equitable Advisors is the brand name of Equitable Advisors, LLC (member FINRA, SIPC) (Equitable Financial Advisors in MI & TN). Equitable Financial, Equitable America, Equitable Distributors, and Equitable Advisors are affiliated companies and do not provide tax or legal advice or services.