Air Canada Refund and Cancellation Policy

If you’d like to request a refund or cancel a flight or service, we’re here to help.

We are accepting refund requests as of Monday, April 12, 2021 at 9:00am EDT. Please visit aircanada.com/refund after that time to get your refund started.

• Ticket with travel dates up to and including January 31, 2020
• Ticket with travel dates on or after February 1, 2020 and purchased before April 13, 2021
• Ticket purchased on or after April 13, 2021

Pre COVID-19 Period

Depends on the fare type you purchased

Depends on the fare type you purchased

Learn more about the types of flight cancellations on our Flight Disruptions hub.

COVID-19 Goodwill Period

Air Canada Travel Voucher or Aeroplan points with a 65% bonus

Air Canada Travel Voucher or Aeroplan points with a 65% bonus

Your refund eligibility depends on the fare type you purchased.

You can request a refund* for the unused portion of your ticket

* You have the option of a refund if your flight is cancelled, or if you are otherwise delayed by 3 hours or more in relation to your original departure or arrival time, or if we add a connection to your itinerary.

How to request a refund

Please remember to request a refund via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.

Here are your options based on your booking method:

Air Canada

If you booked directly through Air Canada (including aircanada.com, Air Canada for Business, the Air Canada mobile app, and our Contact Centres), Aeroplan, Kayak, Google Flights or Skyscanner, Visit My Bookings.

Other Air Canada options:

• If you received a refund that did not match the complete value of the ticket purchased, please fill out this refund request form.
• Special refund requests due to bereavement or if a passenger on your itinerary has passed away, as well as refunds related to fees, unused tickets, paid onboard meal or duty-free purchases, etc. need to be submitted via aircanada.com/customerrelations.

Travel agent/Online travel agency

If you booked with a travel agent or online travel agency such as Expedia or Priceline, please contact them directly.

Air Canada for Business

For Air Canada for Business bookings, please visit Air Canada for Business for details and refund options available to you and your corporation.

Air Canada Vacations

For Air Canada Vacations bookings, visit vacations.aircanada.com.

How to cancel a booking

Please remember to cancel your booking via your original point of purchase as each partner has a unique booking system that we are unable to access, and they are better equipped to assist you.

If you booked directly through Air Canada, you may cancel your booking online by visiting My Bookings and following the instructions.

You may cancel your booking online if:

• You originally booked your flight on aircanada.com or via the Air Canada mobile app
• You are cancelling an Aeroplan flight reward booking
• You are cancelling your entire booking
• You are cancelling your flight at least two hours before departure

Partial cancellation:

If you need to cancel one or more segments of your itinerary, please contact Air Canada Reservations.

24 hours refundability:

If you cancel your booking within 24 hours of purchase, we will refund the value of your ticket or simply cancel the payment transaction.

For cancellations outside of 24 hours, refundability will depend on the fare type you purchased.

Frequently asked questions

A change or cancellation fee may apply based on the type of ticket you purchased. Please note that Air Canada has never charged a refund processing fee to customers or travel agencies. If you purchased your ticket with a travel agency and have a question about a fee, please contact your travel agency for more information.

Certain taxes, fees, and charges are refundable based on the following:

• The type of ticket you bought (refundable/non-refundable)
• Whether the ticket was wholly or partially used
• Regulations of the country where the ticket was purchased and/or the departure country

Examples for completely unused tickets:

• Quebec Sales Tax (XQ)
• Goods and Services Tax (XG)
• Harmonized Sales Tax (RC)

• Quebec Sales Tax (XQ)
• Goods and Services Tax (XG)
• Harmonized Sales Tax (RC)

• Quebec Sales Tax (XQ)
• Goods and Services Tax (XG)
• Harmonized Sales Tax (RC)

• Quebec Sales Tax (XQ)
• Goods and Services Tax (XG)
• Harmonized Sales Tax (RC)

Examples of non-refundable rules for international taxes, fees and charges:

Air Canada will refund the money to the credit card you used at the time of purchase.

• If your new credit card is with the same financial institution, contact them directly as they may have already transferred the money to your new card.
• If you no longer have a credit card with the same financial institution, contact your original bank, credit union, or other financial institution.
• If the original financial institution no longer exists, you will still need to request a refund. Air Canada will be notified of the financial institution’s closure and will contact you directly to finalize payment details. If you have not heard back from us within 2 months of your original request submission, please contact us at 1 888 247-2262.
• Should we become aware of the fact that your bank, credit union or other financial institution has rejected a refund, we will contact you.

If you are unable to process the refund because you can’t display the eTicket or process an adjustment refund because the coupons are not available, please fill out our application form and your request will be reviewed by an Air Canada agent.

Please fill out our application form and your request will be reviewed by an Air Canada agent.